Terms of service

These Terms apply to Sturdy Cycles Ltd and the Online Shop at website sturdycycles.co.uk

The Online Shop found on the Website is owned by and operated by Sturdy Cycles Ltd .Custom made cycles ordered on the Online Shop are sold by Sturdy Cycles Ltd(hereinafter, ‘Bespoke Cycles’). Products sold on the Online Shop are sold by Sturdy Cycles Ltd (hereinafter, ‘Products’).By using the Online Shop, you agree to receive communications from us electronically, either via email or other electronic means. You understand and agree that all communications from us, including but not limited to agreements, notices and disclosures satisfy any legal requirement that such communications be in writing. These Terms give you specific rights. You may have other rights, which may vary by jurisdiction.

ABOUT THESE TERMS.

These Terms only apply to purchases made in the Online Shop. By using the Online Shop, you agree to these Terms. From time to time and without notice, Sturdy Cycles Ltd may change the Terms. Please familiarise yourself with the Terms each time you use the Website and the Online Shop. Any advertising by Sturdy Cycles Ltd which may display Bespoke Cycles or Products is for information only and not an offer or obligation by Sturdy Cycles Ltd to supply any such items.BY PLACING AN ORDER FOR BESPOKE CYCLES or PRODUCTS THROUGH THEONLINE SHOP YOU AGREE TO BE BOUND BY AND ACCEPT THESE TERMS.PLACING AN ORDER. To be able to buy Cycles or Products you must: Provide your name, address, phone number, email address, payment details and other required information. Be at least 18 years of age. Provide a delivery address (Note that Sturdy Cycles Ltd is unable to deliver to certain countries and addresses). Be the owner or authorised holder of a valid debit/credit card.

ORDERS.

You agree that your order is an offer to buy the Bespoke Cycles or Products listed in your order under these Terms. All orders must be accepted by Sturdy Cycles Ltd. After having received your order, we will send you a confirmation email with your order number and details of the items you have ordered. Acceptance of your order and the formation of the contract of sale between Sturdy Cycles Ltd and you will not take place unless and until you have received your order confirmation email. Your order confirmation email is your proof of purchase. Please save that email for your potential future use. Please note that Sturdy Cycles Ltd may decline orders at their discretion and without notice. With the exception of orders for Bespoke Cycles, you have the option to cancel your order by contacting Sturdy Cycles Ltd via the means outlined on this website within 24hrs of time of ordering. Due to the nature of manufacturing Bespoke Cycles, please note that Bespoke Cycles are not returnable and are not available for refunds.

PRICES, SHIPPING AND HANDLING, CHARGES AND TAXES.

The price charged for a Product will be the price in effect at the time the order is placed and will be set out in the order receipt and order confirmation email. Sturdy Cycles Ltd may change prices at any time without notice. Price increases will only apply to orders placed after such changes. Sturdy Cycles Ltd charges UK VAT where required by law. If you are ordering from outside the UK and have any question about taxes please contact us prior to placing your order to confirm any appropriate charges. By selecting the ordering option to pay or not to pay UK VAT you agree to be bound by your decision. Prices for Bespoke Cycles and Products do not include charges for shipping and handling. Separate charges for shipping will be itemised in your shopping cart and on your Sturdy Cycles Ltd order confirmation email.

AVAILABILITY, DELIVERY, AND CIRCUMSTANCES BEYOND REASONABLE CONTROL.

Sturdy Cycles Ltd does not guarantee the availability of any Product in the Online Shop. Sturdy Cycles Ltd reserves the right, without liability or earlier notice, to change, discontinue or stop making any Product. We will provide you with the information on the latest expected delivery date which will be specifically agreed with you. In case you unreasonably defer delivery or delay the receipt of delivery after we have notified you that we have tried to deliver the ordered items to you, or if you have provided us with an incorrect delivery address which results in an unsuccessful delivery, the delivery package will be returned to us. Subsequent attempts to deliver will incur extra delivery charges. In the case of Products that remain undelivered and are returned to us undelivered, we consider that you have exercised your right to cancel the contract and when we receive the returned delivery package we will refund you in accordance with our return policy less the reasonable additional costs incurred by Sturdy Cycles Ltd. In the case of Bespoke Cycles and Products Sturdy Cycles Ltd shall not be held responsible for delay or failure to perform if the delay or failure is caused by any circumstances beyond its reasonable control including but not limited to acts of war or terror, strikes, national or local states of emergency, failure of transportation facilities, power or utility outages, earthquakes, or other natural disasters or interruptions to material supply chains. Customers may collect their Bespoke Cycle or Product from Sturdy Cycles Ltd workshop at a time and date set by prior agreement. International customers who make this arrangement must be aware that leaving the UK without the correct customs paperwork may result in extra taxes being levied at either the exit customs authority or upon entry to another jurisdiction. Sturdy Cycles Ltd will not accept any responsibility or liability for excess taxation charges levied if a customer adopts this method of collection and transportation. Sturdy Cycles Ltd are not authorised to advise on any import/export taxation arrangements or issues.

PRODUCT INFORMATION.

When placing your order please ensure that the Products you purchased are compatible for the intended use. Please use the information provided in the Online Shop as reference when checking compatibility. We encourage you to examine the delivery package and received items immediately or within 24 hours after they are delivered to you and check their condition and that the content of the delivery package is complete.

PAYMENT.

Payment must be made using credit/debit cards approved by Sturdy Cycles Ltd. Approved payment card types are listed in the Online Shop. Payment card details must be provided at time of ordering. Your payment card may be rejected if: (i) the name on the credit card does not match the billing name provided or (ii) the billing address provided does not match the bank records. Your payment card will be charged at the time of order. We will not ship the ordered Products to you without cleared payment. Sturdy Cycles Ltd reserves the right to unilaterally cancel any order that appears fraudulent. All Bespoke Cycles and some Products may not require full payment at the time of order placement. If this is the case, payment will be collected in instalments at different phases of the order process. Payments specified as “Design Deposits” are refundable if a claim for refund is received within seven (7) days of authorising the payment. Payments specified as “Interim Payments” and “Final Payments” are not refundable under any circumstances.

TITLE TO PRODUCTS.

Sturdy Cycles Ltd retains full legal title to Bespoke Cycles and Products until it has received all amounts due on the ordered Products and orders have been despatched.

RETURNS AND REFUNDS.

Due to the nature of manufacturing Bespoke Cycles please note Bespoke Cycles are not returnable and are not available for refunds under any circumstances. If you have bought Products (not Bespoke Cycles) for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased, return the Product within thirty (30) calendar days after the date of receipt of original purchase and correctly follow the instructions as directed by Sturdy Cycles Ltd. In order to return a Product and receive a refund, the Product must be resalable; meaning in its original packaging and unused. Returned Products are subject to inspection by Sturdy Cycles Ltd. Once we have received and inspected your returned item(s), your refund, if accepted, will be processed and confirmed by email. If the returned Product is not accepted a full explanation for not making a refund will be issued by Sturdy Cycles Ltd

PRODUCT EXCHANGE.

In certain circumstances and at the discretion of Sturdy Cycles Ltd exchange of Products may be possible. Please contact Sturdy Cycles Ltd to discuss the possibility of exchange.

INCORRECTLY DELIVERED ITEMS.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact Sturdy Cycles Ltd as soon as possible and within forty eight hours (48) for assistance. Due to the nature of producing Custom Products, please note that Custom Products are not returnable and are not available for refunds. We will need a copy of your original order information and photos of what items were incorrectly shipped or received.

HOW TO RETURN ITEMS.

Inform Sturdy Cycles Ltd by email of your intention to return any Product and follow the instruction on the returns acceptance email from Sturdy Cycles Ltd. You must return the items in their original package. Please treat the items with care and return them in the condition that they were delivered to you. Replacement or refund can only be processed once we have received all the items to be returned. If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law. If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card within thirty (30) calendar days after the date of receipt of the return delivery.

WARRANTY.

Everything Sturdy Cycles Ltd makes, including Bespoke Cycles and our own Products, is guaranteed for the lifetime of the original owner against defects in design, materials and workmanship. If a part we made fails because of a defect, we will repair or replace it.

Parts we buy in from other manufacturers (for example groupsets, bearings and bolts) are covered by their makers' warranties rather than ours.

This guarantee does not cover: crash or impact damage; damage from fitting or use that does not follow our instructions; modified products; or normal wear and tear and cosmetic marks.

To make a claim, contact us with your order number (your order confirmation email is your proof of purchase) and photos of the problem. Please stop riding a part you think is damaged.

This guarantee is given by Sturdy Cycles Ltd, The Old Tannery, Lower Keyford, Frome, BA11 4AR, United Kingdom. It applies worldwide to products bought from us or an authorised dealer. It is in addition to your legal rights as a consumer and does not affect them.

PERSONAL DATA.

Please refer to our statement at sturdycycles.co.uk

YOUR LEGAL RIGHTS AND OUR LIABILITY.

Nothing in these Terms affects your legal rights as a consumer. For more information about your rights, contact Citizens Advice.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the Bespoke Cycles or Products we supply.

We are not responsible for defects or damage caused by work or modifications carried out by anyone not acting on behalf of Sturdy Cycles Ltd, or by using Bespoke Cycles or Products in a way that is not consistent with their intended use and our instructions.

BESPOKE CYCLES.

Each Bespoke Cycle is manufactured specifically to your specifications and as a result, your orders cannot be modified, cancelled or returned. An order specification will be developed for review before manufacturing. This is very important because a Bespoke Cycle cannot be returned and your purchase of any Bespoke Cycle is non-refundable. PLEASE MAKE SURE ALL INFORMATION IS CORRECT before you proceed. If in any doubt please contact Sturdy Cycles ltd before placing your order.

GENERAL.

If any provision or provisions of these Terms shall be held to be invalid, illegal or unenforceable, that provision shall be enforced to the fullest extent permitted by applicable law, and the validity, legality and enforceability of the remaining provisions shall not in anyway be affected or impaired.

GOVERNING LAW

These Terms shall be governed and construed in accordance with laws of England and Wales

CONTACT DETAILS.

Sturdy Cycles Ltd customer service will assist you with any questions. You can contact us by phone on +44 7906 435943, or write to us at Sturdy Cycles Ltd, The Old Tannery, Lower Keyford, Frome, BA11 4AR, United Kingdom.