Refund policy

RETURNS AND REFUNDS.

‍Due to the nature of manufacturing Bespoke Cycles please note Bespoke Cycles are not returnable and are not available for refunds under any circumstances. If you have bought Products (not Bespoke Cycles) for your own private use as a consumer and want to exercise your right to cancel the contract and return the items you have purchased, return the Product within thirty (30) calendar days after the date of receipt of original purchase and correctly follow the instructions as directed by Sturdy Cycles Ltd. In order to return a Product and receive a refund, the Product must be resalable; meaning in its original packaging and unused. Returned Products are subject to inspection by Sturdy Cycles Ltd. Once we have received and inspected your returned item(s), your refund, if accepted, will be processed and confirmed by email. If the returned Product is not accepted a full explanation for not making a refund will be issued by Sturdy Cycles Ltd

‍PRODUCT EXCHANGE.

‍In certain circumstances and at the discretion of Sturdy Cycles Ltd exchange of Products may be possible. Please contact Sturdy Cycles Ltd to discuss the possibility of exchange.
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‍‍INCORRECTLY DELIVERED ITEMS.

If the Products you have received do not correspond to the ones you have ordered, or if your delivery is incomplete or damaged in transportation, please contact Sturdy Cycles Ltd as soon as possible and within forty eight hours (48) for assistance. Due to the nature of producing Custom Products, please note that Custom Products are not returnable and are not available for refunds. We will need a copy of your original order information and photos of what items were incorrectly shipped or received.
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‍HOW TO RETURN ITEMS.

‍Inform Sturdy Cycles Ltd by email of your intention to return any Product and follow the instruction on the returns acceptance email from Sturdy Cycles Ltd. You must return the items in their original package. Please treat the items with care and return them in the condition that they were delivered to you. Replacement or refund can only be processed once we have received all the items to be returned. If you return items 1) that you are not entitled to return, 2) that are not in their original condition, 3) that are without proper or missing packaging, 4) with items missing from the return delivery, 5) without following our return instructions, or 6) have otherwise failed to exercise reasonable care when taking care of and returning items, we reserve the right either to reject your return and decline to refund or to deduct from those payments to be refunded to you reasonable repair or other similar direct costs that we have incurred, subject to applicable law. If your return has been accepted, we will refund you the price you have actually paid for the items less any applicable shipping costs (as per the above) by crediting your payment card within thirty (30) calendar days after the date of receipt of the return delivery.